30-Day Return Policy

We want you to be completely satisfied with your purchase. If you’re not, you may return your Irra product within 30 days of delivery for a refund.

Eligibility

To qualify for a refund:

• The return request must be submitted within 30 days of the delivery date.
• The product must be returned in its original condition, including all accessories, components, manuals, and packaging.
• The product must not be intentionally damaged, modified, or abused.
• Any complimentary items included with the order must also be returned.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a tracked and insured shipping service, as we cannot issue refunds for items that are lost or damaged during return transit.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

If your return is approved, your refund will be processed to your original payment method within 2 weeks after we receive the returned product. Depending on your payment provider or financial institution, it may take additional time for the funds to appear in your account.

Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged upon arrival:

• Customized or personalized products.
• Printed vinyl wraps that have been applied or altered.
• Products damaged through misuse, accidents, unauthorized modifications, or improper handling.

Damaged or Defective Items

If your order arrives damaged, defective, or missing parts, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos or videos so we can resolve the problem as quickly as possible.

How to Start a Return

To request a return, please contact our support team with your order number and reason for the return. We will provide return instructions and the appropriate return shipping address.

Please do not send products back without first obtaining return authorization.